Product

Collaboration

The ability to provide a comprehensive and customized offering requires collaboration with other service providers including end user IT staff, external NOCs, specialized technical experts and others operating seamlessly together to support your customers. 

User Management features allow you complete flexibility to assign monitoring and management access by group or groups of devices to third parties.  Comprehensive integration with all of the major PSA systems allows multiple collaboration partners using their own PSA to synchronize case details and alerts across all parties for maximum flexibility and performance.

Feature Overview:

• Fully featured User Roles and Permissions allow you to tailor access to Managed Workplace with key stakeholders and collaboration partners.

• Comprehensive synchronization of PSA and other help desk software allows the sharing of alert, asset and case details providing seamless services collaboration with virtually any complementary service provider.